Shipping policy
Each Kitsu tee is made to order and produced specifically for your order. Below is what you can expect from the time you place your order until it arrives.
Shipping Costs
Standard U.S. shipping is $5.
Free U.S. shipping is available on orders of $99 or more.
Any applicable shipping charges are shown at checkout before you complete your purchase.
Production Time
Please allow 1–3 business days for your order to be produced before it ships.
Business days do not include weekends or holidays. During periods of unusually high order volume, production may occasionally take longer.
U.S. Delivery
Once your order ships, U.S. delivery typically takes 2–5 business days.
Delivery times are estimates and may occasionally be affected by carrier delays, weather, holidays, or other circumstances outside of our control.
Order Tracking
As soon as your order is on the way, we'll send you a shipping confirmation email with tracking information so you can follow your package.
If you haven't received tracking information after your order has been processed, contact us at support@kitsuapparel.com.
Order Changes & Cancellations
Need to change your shipping address, size, color, or other order information? Contact us at support@kitsuapparel.com as soon as possible.
Because every Kitsu tee is made to order, production may begin shortly after your order is placed. We'll always do our best to accommodate changes or cancellations, but we can't guarantee that they will be possible once production has started.
Incorrect Shipping Addresses
Please double-check your shipping information before placing your order.
If you notice an error after ordering, contact us as soon as possible. Once an order has entered production or shipped, we may not be able to change the delivery address.
If an order is returned or needs to be reshipped because an incorrect or incomplete address was provided at checkout, additional shipping charges may apply.
Delayed or Missing Packages
If your tracking hasn't updated for an extended period or you believe your package may be lost, contact us at support@kitsuapparel.com and we'll help investigate the shipment.
If tracking shows your package as delivered but you haven't received it, check around your delivery location and with anyone else at the address who may have accepted it. If you still can't locate the package, contact us and we'll help determine the next steps.
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or incorrect, contact us at support@kitsuapparel.com with your order number and photos showing the issue.
We'll review the issue and, when applicable, replace the affected item or issue a refund at no cost to you.
Questions?
If you have any questions about your order or shipping, we're happy to help.