Refund policy
We hope you love your Kitsu order. If something isn't right, we're here to help.
You may return or exchange eligible items within 30 days of delivery.
Returns & Exchanges
To start a return or exchange, contact us at support@kitsuapparel.com and include:
- Your order number
- The item(s) you'd like to return or exchange
- The reason for the return or exchange
We'll provide you with return instructions. Please do not send items back without contacting us first.
Return Eligibility
To be eligible for a return or exchange, items must be:
- Unworn
- Unwashed
- In their original condition
Items that show signs of wear, washing, damage after delivery, or other use may not be accepted.
Returns must be requested within 30 days of delivery.
Return Shipping
For standard returns or exchanges, such as a change in size, color, or preference, customers are responsible for return shipping costs.
We recommend using a trackable shipping method and keeping your proof of shipment until your return has been received.
If your item arrived damaged, defective, or incorrect, you will not be responsible for return or replacement shipping costs.
Refunds
Once your return is received and inspected, we'll let you know when your refund has been approved.
Approved refunds will be issued to your original payment method. Please allow up to 7 business days for Kitsu to process an approved refund. Your bank or payment provider may require additional time for the refund to appear in your account.
Original shipping charges are non-refundable for standard returns.
Exchanges
Need a different size or color? Eligible items may be exchanged within 30 days of delivery.
Once we receive and approve your returned item, we'll process the replacement. You'll receive tracking information by email as soon as your exchange is on the way.
Customers are responsible for shipping the original item back to us for standard exchanges. There is no additional shipping charge for us to send the approved replacement item.
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us at support@kitsuapparel.com with:
- Your order number
- A description of the issue
- Clear photos showing the problem
When possible, please contact us within 7 days of delivery so we can resolve the issue as quickly as possible.
If the issue is confirmed, we'll replace the affected item or issue a full refund for the affected item at no cost to you.
Order Cancellations
Because every Kitsu tee is made to order, production may begin shortly after your order is placed.
If you need to cancel an order, contact us at support@kitsuapparel.com as soon as possible. We'll do our best to accommodate your request, but cancellations cannot be guaranteed once production has begun.
Questions?
If you have any questions about a return, exchange, or refund, contact us at:
This policy does not limit any rights you may have under applicable law.